FAQ
What is te’sy?
te’sy brings the clean aesthetic of activewear into your everyday wardrobe. Start with your BASE, add a LAYER and make it yours with DETAILS. Discover the idea behind the pieces on our BRAND DNA page.
How do I choose my size?
Open Size & Fit on the clothing product page. You’ll find fit notes, model information and garment measurements where available. These measurements describe the garment, not your body. For Shop the Look sets, check the guide for each included piece and select its size separately.
Still unsure? Tap Personal sizing advice in the guide to message Tessa directly.
How can I get personal advice?
Use the Support button on our contact page or the personal sizing advice link in a Size & Fit guide. Tessa, the founder of te’sy, replies personally as soon as she can. You can also email support@te-sy.com.
How do I place an order?
Choose your pieces and sizes, add them to your cart and follow the checkout steps. Review your items, delivery details and total before placing your order. You’ll receive an order confirmation by email.
Which payment methods can I use?
The payment methods available for your order are displayed at checkout. Availability can vary by country and payment provider.
When will my order arrive?
We dispatch orders from Germany within 1–2 business days after payment. We currently ship within Germany only. After dispatch, delivery usually takes a further 1–3 business days. You’ll receive a tracking link once your parcel is on its way.
How much does shipping cost?
Shipping within Germany costs €4.99 for orders below €150 and is free on orders of €150 or more. See our shipping information for details.
What if my size is sold out?
Send us the product name and the size you’re looking for. We can let you know whether we have information about a restock.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you need. We’ll check what is still possible before dispatch. This does not affect your statutory rights.
How do returns work?
You’ll find the return process and withdrawal information in the service links at the bottom of our website. If you need help, email support@te-sy.com with your order number. We’ll help you with the next steps.
How do I stay up to date?
Sign up for the newsletter at the bottom of our website for news, styling inspiration and offers. You can unsubscribe at any time.
