FAQ (englisch)

Frequently Asked Questions

1. What is te'sy?

te'sy is your go-to online boutique for signature accessories and timeless essentials that elevate your personal style. Whether you prefer a chic or casual look—or a mix of both—te'sy offers curated pieces to complete your outfit. Our mission is to redefine the Urban Active Look with statement accessories that make every outfit unique and effortless.

2. How do I find the right size?

We provide a detailed size guide on each product page. If you’re unsure about the right size, feel free to contact us, and we’ll help you find the perfect fit.

3. How can I place an order?

Simply browse through our collections, add your desired items to the shopping cart, and proceed to checkout. You can order as a guest or create an account. Select your preferred payment method, and your order will be on its way!

4. What payment methods do you accept?

We accept various payment methods, including credit card, PayPal, and bank transfer.

5. How long does shipping take?

We ship worldwide. Delivery usually takes 3–15 business days, depending on your location. You will receive a tracking number to monitor your shipment.

6. What happens if an item is sold out?

If a product you wish to purchase is sold out, you can sign up for a restock notification. We regularly work on restocking our collections.

7. Can I modify or cancel my order after placing it?

Once your order is confirmed, changes and cancellations are unfortunately no longer possible. However, if you need to make changes shortly after placing your order, please contact us immediately and we will check if we can assist you.

8. How can I return or exchange an order?

We offer a return and exchange policy within 14 days after receiving your order. Items must be returned unworn, unused, and in their original packaging. For more details, please refer to our Return Policy page.

9. Do you offer international shipping?

Yes, we ship internationally. Shipping costs and delivery times vary depending on the destination country.

10. How can I subscribe to the te'sy newsletter?

You can easily subscribe on our website to receive regular updates about new collections, special promotions, and exclusive offers.

11. Do you offer gift cards?

Yes, we offer gift cards in various amounts. Gift cards can be redeemed during the checkout process.

12. How can I contact te'sy?

You can reach us via the contact form on our website or send an email to support@te-sy.com. Our customer support will get back to you as soon as possible.